The other day I bought some paint and as usual when I got it home my other half told me it was the wrong paint. So I took it back, where the shop happily changed it for me. However, the replacement paint was 6 euros cheaper than the original. I was going to look for something to take up the 6 euros but the cashier insisted on giving me the refund. Only problem was, it took ten minutes and the issue of five separate sheets of A4 paper, and two signatures from me, in order for him to hand over the cash. Lots of things are changing here, but the endless paper trail is definitely nt one of them - the computer era just seems to mean that more paper can be churned out!