If anyone has tried to get through to our office or the shop and cannot - none of our phones work. The shop went first. The fault was reported and finally an engineer came (the
OTE lady said she forgot to notify anyone the first time) and told us we needed a new phone. Lorraine showed him, with another phone which we know works, that it is not the phone, it is the box or line. He sat down, broke the display bed, said that it was definitely our fault and left. At this point the office phone stopped working as well. Two days later they told me the note on the shop phone problem says 'need new phone'! They said the repair would be done 'urgently'. Still no phones.
Secondly, I called to order a phone line for some clients who had just bought a house. They took all the information, said it would be put in hand and 'no I didn’t need to do anything else'. A few days later they went to check the area/line etc. and called to say the phone would be installed in two days. No phone. Two weeks later Lorraine rang and was told there was no record of any request. (So how come they went up to the house - telepathy?) The ladies came to town specifically to fill in bits of paper and were told again, no record. The next day OTE called me and said they were going up on Saturday AFTER 10 am to put in the phone. At 8 am the engineer rang to say he was there - and the phone was installed. Since there is apparently no paperwork perhaps they won't ever get a bill!
Third rant.I bought ADSL internet for our house in Halikouna, last August.The phone promptly stopped working so it never got installed. Today, with the phone finally working, I tried to install it. The paper requested me to enter the code number and password, and gave me the code but not the password. So I rang them and the engineer said you have to use the password you had with your first installation. It then transpired that because we had an installation at our own house from about 15 years ago, this was not a new connection but a second one. How many people would have kept to hand an original code - plus the fact that the information on the paperwork is all wrong, even the phone number, therefore the original code does not even apply!
Therefore I have to jump through about a million hoops in order to correct their mistakes and my clients won't have internet. I used to think OTE were easier than
DEH but now I think not.
Sarah